Cayman Villas Cancellation Policies
Please understand that all bookings made with Cayman Villas were booked and confirmed in good faith. For all reservations made since the beginning of the pandemic, travellers were made aware of the risks involved with booking and have been informed of our revised terms and conditions and cancellation policies. We are not taking final payments until 30 days prior to arrival, and you will be contacted prior to your final payment being processed on the card on file.
For guests with confirmed reservations in 2022/23 our regular revision and cancellation polices will be adhered to – please see our terms and conditions.
If you, or any guest in your group, test positive for COVID, prior to arrival in the Cayman Islands, and you are therefore unable to travel, there will be no refunds allowed. Please be sure to purchase Travel Insurance prior to booking your travel.
If you, or any guest in your group, test positive for COVID, while staying in the unit, you will be charged an additional departure cleaning fee, whether you stay on in the unit or move to another property. CV will be responsible for sanitizing and disinfecting the unit for the next guests. If a you are in a 1–2 bedroom unit, there will be an additional US$100 departure cleaning fee. If a 3–4 bedroom unit, there will be an additional US$200 departure cleaning fee, and if a 5+ bedroom unit, there will be an additional US$300 departure cleaning fee. This will enable the Property Manager to have the unit sanitized/disinfected and properly cleaned, by a professional cleaning service, to ensure that no traces of the virus are left in the unit.
Please note that we will deal with each reservation on a case by case basis, so please contact us via email at reservations@caymanvillas.com or on our toll free number +1 (800) 235 5888.
Cayman Villas Staff continue to do their very best to ensure that all guests and visitors are dealt with professionally, reasonably, and fairly, and we sincerely hope that you will keep your vacation plans in place, as we really are looking forward to welcoming you to our beautiful islands!
